BandwidthX Privacy Policy

We understand you value your privacy. This Privacy Policy identifies and describes the way Bandwidthx uses the information we collect about Customers and Users. All use of Bandwidthx products and services, as well as visits to our websites, are subject to this Privacy Policy.

The Information We Collect And How We Collect It

Information Collected

Personal Information that you provide through optional submissions to Bandwidthx (e.g. your account profile and email address, and communications with Bandwidthx). This personal information may be used to identify you, including, but not limited to, your home address and telephone number (where submitted voluntarily and not as a proxy for a service provider account username). 
Service Usage information, such as your location and usage data, gathered from devices that have been registered to use the Bandwidthx Service, and the Websites. This information is stored in our databases and is associated with your user account. We describe this type of information collection in the “Service Usage” section of this document.

User-Submitted Information

We ask you for Personal Information (including, for example, your name) when you register with Bandwidthx. Throughout your use of the Websites and Services, you may voluntarily submit additional information and complete your user profile with information such as your mailing address, telephone number, and other demographic information. In addition, you may communicate with Bandwidthx and our community via social media, email, and other messages. This information is used to support you and personalize the Services for you. For example, we may use your personal information to provide you with services which are based upon your geographic location.

Service Usage

We track Service Usage to enable us to offer and improve the services for our users (“Usage Data”). This Usage Data is created when you use the Websites and when a device registered with the Bandwidthx Service attempts to log on to, or otherwise connect through the Bandwidthx Service to services such as a Wi-Fi hotspot. This Usage Data can consist of the name (SSID) of the Wi-Fi hotspot; location and identification of the hotspot; status and duration of the hotspot session; and whether a registered device is currently connected to an internet connection (presence information). This information is stored in our database and is associated with your registered user account. This information may be used to help improve site flow and usability, to discourage fraudulent use, and to make available the Services.


Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to Bandwidthx represents that they are 13 years of age or older.

Information Sharing

Bandwidthx keeps your Service Information completely private and uses it only to operate the Bandwidthx Service. This means that your service provider data, such as usernames, passwords, and telephone numbers are never shared.

We may share Personal Information with our subsidiaries, affiliated companies, or other trusted businesses or persons for the purpose of performing a service on our behalf. We require that these parties agree to process such information based on our instructions, and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.

Bandwidthx may share aggregate information including, without limitation, usage data with third parties for marketing and other purposes. Aggregate information is not personally identifiable and is not linked to individual users. We do not otherwise share Personal Information about our users with third parties unless doing so is appropriate to carry out a user’s request, unless we reasonably believe that doing so is legally required, or is in our interest to protect our property or other legal rights or the rights or property of others.

Merger or Bankruptcy

If we file for bankruptcy or have our assets sold to or merge with another entity, information we receive from you is a Bandwidthx asset and may be transferred.


The Websites are hosted in the United States. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal information to the United States which does not have the same data protection laws as the EU, and that by providing your personal information you consent to: (i) the use of your personal information for the uses identified above in accordance with this Privacy Policy; and (ii) the transfer of your personal information to the United States as indicated above.


No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. We use secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software.

If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Websites or Services or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Websites and the Services. We may post a notice on the Websites if a security breach occurs. If this happens, you will need a web browser enabling you to view the Websites. We may also you send an email at the email address you have provided to us for these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive such free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at


We may occasionally update this Privacy Statement. When we do, we will also revise the “Last update” on the Privacy Statement. We encourage you to periodically review this Privacy Statement to stay informed about how we are protecting the personal information we collect. Your continued use of the Services and Website constitutes your agreement to this Privacy Statement and any updates.

Last Update: 6/4/2013

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BandwidthX, Inc.
5962 La Place Court, Suite 185
Carlsbad, CA 92008

Office: 760-203-4955
Fax: 760-557-2333

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